Programme Administrator guide
Please read this guide carefully. It provides detailed instructions about how to manage the ING Corporate Card Programme. This includes instructions on how to raise credit limits and request new cards etc.


Cardholder guide
Please forward the attached cardholder guide to your travellers. It provides them with instructions on how to use the card.


The ING Commercial Card portal
This portal provides cardholders and programme administrators real-time insight into their ING Corporate Card details and available limit. You can review your transactions and download your statements. To access the portal go to The use of the portal is free of charge.

New cardholders and programme administrators will automatically receive emails with their username and a temporary password to login into the ING Commercial Card portal. Please note that you might receive these emails before you have received your actual credit card.

Please download the cardholder guide. Download

Please download the programme administrator guide. Download


The ING Commercial Card app
The app will give cardholders complete control of their Corporate Card. Real time access that allows you to track recent transactions and provides you an oversight of your available spending limit while on the go. 

Please find the guide attached. Download


Disputed Transaction Form
The cardholder should use this form to submit a dispute. Examples include: goods were not received or shipment was incomplete; transaction entered twice; amount is incorrect.

If you suspect fraud, do not use this form. In that case contact our service team as soon as possible (24/7): +31 (0)10 - 428 9581 or at one of our local numbers.


SEPA Direct Debit mandate
Download SEPA direct debit form